Switch2Save values the privacy of our customers and recognises it as a key element of our business relationship. This Privacy Policy applies to all users of Switch2Save and adheres to recognised Internet Privacy Standards. For any enquiries or concerns, please contact us at info@switch2save.com.au
Collection Of Information
While you use our services, we may require information from you in order to process your request and provide the best service possible. Please note that this Privacy Policy only applies to www.switch2save.com.au. Any links from our website to other sites are not covered by this policy, and we recommend reviewing the privacy statements of those external websites.
All correspondence, including e-mail, may also be collected and stored, particularly in regard to sales, support and accounts. Switch2Save collects information solely through correspondence with you or your organisation, including via telephone, email, postal mail, fax, or direct submission through our website.
Use Of Collected Information
The information collected from Switch2Save customers is necessary to supply our products and services and to ensure the highest level of customer service.
All correspondence may be recorded for reference purposes and to assist with staff training and service improvement.
Storage Of Collected Information
Switch2Save takes the security of your personal information seriously. Sensitive data, including credit card details, entered on our website is collected and processed by SecurePay Australia using secure encryption methods. We do not retain complete credit card information once your transaction is processed.
We employ widely accepted industry security standards to protect personal data during transmission and after receipt.
For any enquiries regarding website security, please contact us at info@switch2save.com.au.
Communications
Use of Personal Information
Switch2Save uses personally identifiable information for essential communications such as emails, SMS messages, account updates, and critical service notifications. We may also use this information for additional purposes, including sending promotional materials or marketing emails.
By providing your contact details during inbound calls or online enquiries, you consent to receive marketing communications from Switch2Save. These may include information about our products, services, promotions, and updates we believe may be relevant to you.
If you prefer not to have your calls recorded or your contact information used for marketing purposes, you may opt out by informing our representative at the start of your call. Please note that opting out may limit our ability to fully assist with your enquiry.
You may also opt out of receiving marketing communications at any time by emailing us at info@switch2save.com.au.
If your personal information is ever shared with a third party that is not acting as our authorised agent or service provider, we will notify you so that you can decide whether or not to share your information with that party.
Victorian Energy Upgrades (VEU) Program Compliance
Under the Victorian Energy Upgrades (VEU) program, Switch2Save complies with the telemarketing guidelines effective from 1 May 2024.
We will always obtain your consent before contacting you by phone for telemarketing purposes, typically via an online enquiry form. Unless otherwise specified, your consent remains valid for 90 days from the date of enquiry, unless withdrawn earlier. During this period, Switch2Save may contact you using the provided phone number to discuss energy-efficient upgrades relevant to your original enquiry.
Withdrawing Consent
You may withdraw your consent at any time by:
- Calling 0404 326 044 and speaking with our Customer Support team, or
- Emailing info@switch2save.com.au.
By submitting an online enquiry form, you are automatically “opted-in” to receive marketing communications from Switch2Save; however, you may “opt-out” at any time using the methods above.
Who we share your data with
From time to time, Switch2Save may utilise third-party organisations to assist in providing essential website or business services. Personal information will only be shared to the extent required for these parties to fulfil their obligations.
All third parties engaged by Switch2Save are bound by confidentiality and privacy obligations and are not permitted to use personal information for any other purpose. We do not share information with any third party for unrelated or undisclosed activities.
Switch2Save reserves the right to disclose your personal information where required by law or when we believe such disclosure is necessary to protect our legal rights and comply with a judicial proceeding, court order, or other legal process served on our website.
Policy Updates
Switch2Save may update this Privacy Policy from time to time. Any amendments will be posted on this page, our homepage, or other locations deemed appropriate to ensure transparency regarding the information we collect, its use, and potential disclosure.
We reserve the right to amend this Privacy Policy at our discretion and encourage you to review it regularly. Where material changes occur, notification will be provided via this website, email, or a public notice on our homepage.